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Returns & Exchanges

You may return items postmarked within 14 days of receipt for an online merchandise credit or refund. All returned items must be in their original condition (unworn, unwashed) with all tags attached. Footwear will only be accepted if returned in their original shoe box and without postal labels. Returns will not be accepted if the shoe box is used as the shipping box. Underwear, bras, socks, tights and hats are final sale and can't be returned or exchanged.  Please note that shipping and handling and customs charges are non-refundable.

Please email us at shop@lilybrooklyn.com to receive a return authorization number. Returns must be prepaid and have a tracking number, insured for the full value of the merchandise and sent in a shipping box. We will notify you via email when your return has been processed. Please understand that we are not able to accept responsibility for packages that we do not ship ourselves. 

*All Sale Items Are Final Sale

Exchanges
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

Ship all returns and exchanges to:

Lily 
c/o returns 
209 Court Street